Exchanges & Returns

Bead Your Own Jewelry Guarantees Your Satisfaction!

Q: What is your return policy?
A: Bead Your Own Jewelry offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, simply contact us within 30 days from the delivery of your item for an exchange or refund. To be eligible for return, items must be in the exact same packaging and condition as when you received your order (i.e., sealed packs cannot be opened, etc.).

 

Q: If necessary, how will you refund my money?
A: Refunds are made in the same form as the original payment for the purchase in question. If this means posting a credit to your credit card account, we can only credit the same credit card account that was used for the original purchase.

Q: What if the item was a gift and I don't have a receipt?
A: Bead Your Own Jewelry can accept items for an exchange without a receipt.

Q: Who pays the shipping costs on returns and exchanges?
A: Shipping costs will be refunded on a return if we committed an error or if there was a product defect. If this applies to your return or exchange, please include a copy of the postal receipt in/on your return package and request the credit. Bead Your Own Jewelry cannot reimburse shipments sent using a premium (overnight/2-day) service.

 

Q: What if my shipment is damaged?
A: We securely package all items we send, but occasionally damage will occur while your order is in transit. If you receive an item that appears damaged from shipping (ex: box is crushed), notify the carrier immediately ( UPS, U.S. Post Office or FedEx). Do not return the damaged merchandise: the carrier will determine if they need to see the condition of the box at the delivery site. Make sure to keep all packaging materials, including any interior and exterior containers. Notify Bead Your Own Jewelry of the damage so we can ensure your satisfaction.

Q: What if it appears I'm missing items from my order?
A: All outgoing packages are checked and double checked, including a weight checking system to ensure that each kit has all its components and to make sure that your order includes everything you requested. Contact us immediately if you feel an item is missing from your order, and we will do everything possible to rectify the situation.

 

Q: What if an item is defective?
A: Defective merchandise will be exchanged if returned within 30 days from purchase. Please email or call us for a return authorization.

 

Q: How long will it take to process my return or exchange?
A: We will do our best to process your return or exchange quickly. For returns, please allow 30 days for a refund to appear on your credit card statement or to receive a check. For exchanges, items originating from and shipping to US addresses are usually delivered within two weeks form the time you ship the exchange. Due to longer delivery times, exchanges shipping outside the US usually take from 4-6 weeks.

Q: Where should I ship my return?
A: Please ship returns to the address below. Refer to the packing slip or click here for detailed instructions on what information to include with your return.

 

Bead Your Own Jewelry

Attn: Returns

18091 Perigon Way

Jupiter, FL 33458